Coe Customer Success Specialist

Iron Mountain

Fully remote
Complex billing inquiries
Data analysis for business
Financial summaries and presentations
Create solid data presentations and financial breakdowns to be shared directly with customers, ensuring key information is summarized effectively to drive client value

Job Summary

  • Create solid data presentations and financial breakdowns to be shared directly with customers, ensuring key information is summarized effectively to drive client value.
  • Manage and resolve complex billing-related inquiries and customer issues from start to finish, ensuring compliance with organizational standards and total account accuracy.
  • Experience a culture of belonging where your voice is valued and encouraged.

Matching Summary

Create solid data presentations and financial breakdowns to be shared directly with customers, ensuring key information is summarized effectively to drive client value.

Skills & Requirements

Must-have

  • complex billing inquiries
  • data analysis for business
  • financial summaries and presentations
  • advanced problem-solving
  • Microsoft Excel intermediate skills

Nice-to-have

  • critical thinking
  • work independently
  • communication across professional channels
  • translating data into insights
  • inclusive culture

Key Requirements

  • Proven experience in a role requiring advanced problem-solving
  • Advanced proficiency in English
  • Intermediate skills in Microsoft Excel

Work Rights

Not specified

Tailored Resume

Cover Letter