Support Systems Administrator, User Operations

Harvey

San Francisco, United States
Base: $115,000 - $155,000 usd; bonus/equity: not s...
Remote
Zendesk administration experience
Integrate zendesk with third-party tools
Zendesk routing, automations, triggers
Harvey is transforming legal and professional services end-to-end by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise

Job Summary

  • Harvey is transforming legal and professional services end-to-end by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
  • This role will own the implementation, configuration, and ongoing maintenance of Zendesk as Harvey's primary support platform, integrating it with the broader technology stack.
  • The company offers an ambitious work environment with high expectations and unmatched opportunities for personal, professional, and financial growth.

Matching Summary

Harvey is transforming legal and professional services end-to-end by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

Salary

Base: $115,000 - $155,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Zendesk administration experience
  • Integrate Zendesk with third-party tools
  • Zendesk routing, automations, triggers
  • Build Zendesk reports and dashboards
  • Own Zendesk implementation end to end

Nice-to-have

  • Thrive in ambiguity
  • Push for excellence
  • Deep domain expertise
  • Systems thinking
  • Proactive identification of opportunities

Key Requirements

  • 3+ years of recent hands-on Zendesk administration
  • Experience integrating Zendesk with third-party tools
  • Familiarity with support operations
  • Experience building reports and dashboards in Zendesk Explore
  • Zendesk certification(s) (Bonus)

Work Rights

Not specified

Tailored Resume

Cover Letter