Global Command Center Analyst

vorstellungsreise.de

Gurgaon, India
First point of contact for bcp
Telephony and network management
Salesforce service group management
Amex GBT fosters an inclusive and collaborative culture where employees can make an impact on the travel industry

Job Summary

  • Amex GBT fosters an inclusive and collaborative culture where employees can make an impact on the travel industry.
  • The role supports global leaders and clients by managing telephony, network, and business continuity processes as part of a 24/5 global team.
  • Employees benefit from flexible country-specific benefits, travel perks, extensive learning opportunities, and inclusion initiatives.

Matching Summary

Amex GBT fosters an inclusive and collaborative culture where employees can make an impact on the travel industry.

Skills & Requirements

Must-have

  • First point of contact for BCP
  • Telephony and network management
  • Salesforce service group management
  • 24/5 shift rotation
  • Telecom troubleshooting
  • Advanced Excel skills

Nice-to-have

  • Knowledge of Cisco Contact Centre
  • Visio and Access knowledge
  • Consultative skills
  • Strong relationship building
  • Creative problem solving
  • Ability to work independently

Key Requirements

  • Knowledge of Amex GBT infrastructure
  • Excellent communication skills
  • Proven strategic thought leadership
  • Ability to handle sensitive and confidential projects
  • Experience supporting global markets
  • Shift work availability

Work Rights

Not specified

Tailored Resume

Cover Letter