It Service Delivery Management - Senior Analyst

Barringtonbank

Hybrid (3 days onsite)
It service level management framework
It operational reports from multiple sources
Service level agreements negotiation
Barringtonbank is seeking a Senior Analyst for IT Service Delivery Management, emphasizing the establishment and maintenance of IT service level management practices. The role involves managing service level agreements, analyzing IT performance metrics, and supporting continuous service improvements within a collaborative and flexible work environment

Job Summary

  • Play an important part shaping the future of our iconic Australian institution.
  • This role sits under the IT Service Management team, ensuring sustainable quality and stability of IT services with governance and reporting in place.
  • We offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility.

Matching Summary

Match Score: 85

Barringtonbank is seeking a Senior Analyst for IT Service Delivery Management, emphasizing the establishment and maintenance of IT service level management practices. The role involves managing service level agreements, analyzing IT performance metrics, and supporting continuous service improvements within a collaborative and flexible work environment.

Skills & Requirements

Must-have

  • IT Service Level Management framework
  • IT Operational reports from multiple sources
  • Service Level Agreements negotiation
  • Service Level Reports production
  • Service Management frameworks and processes
  • ITIL principles
  • Service Management System administration

Nice-to-have

  • customer focused behaviour
  • continuous service improvement
  • intelligent inquiry
  • Open & Dynamic culture
  • User Experience (UX) improvements

Key Requirements

  • Demonstrated experience in Service Level Management
  • Experience creating IT Operational reports
  • Experience negotiating Service Level Agreements
  • Experience producing Service Level Reports
  • Experience using ServiceNow for reports
  • Experience maintaining stakeholder relationships
  • Advanced knowledge of ITIL Incident Management
  • ITIL Intermediate or Lifecycle certification
  • ITIL Foundation certification

Work Rights

Not specified

Tailored Resume

Cover Letter