Specialist Customer Care

Barclays

Pune, India
Proven experience in business banking kyc/aml
Strong experience in international contact center
Excellent customer service experience
The role involves providing exceptional customer service while resolving complex customer needs through various channels including chat, email, and phone

Job Summary

  • The role involves providing exceptional customer service while resolving complex customer needs through various channels including chat, email, and phone.
  • Candidates are expected to collaborate with teams across the bank to align processes and identify areas for improvement to enhance efficiency.
  • Success requires a graduate degree in any discipline combined with proven experience in business banking KYC/AML and international contact centers.

Matching Summary

The role involves providing exceptional customer service while resolving complex customer needs through various channels including chat, email, and phone.

Skills & Requirements

Must-have

  • Proven experience in business banking KYC/AML
  • Strong experience in international contact center
  • Excellent customer service experience

Nice-to-have

  • Good influencing skills and communication
  • Experience with digital transformation
  • Strategic thinking and business acumen

Key Requirements

  • Graduate degree in any discipline
  • Proven experience in business banking KYC/AML
  • Strong experience in international contact center

Work Rights

Not specified

Tailored Resume

Cover Letter