Customer Success Management Team Senior Associate, Lch Ltd

LCH Ltd

London, United Kingdom
Dedicated account management
Customer feedback analysis
Salesforce crm experience
Provide dedicated account management for key customers, serving as their primary business-as-usual liaison for all LCH-related matters

Job Summary

  • Provide dedicated account management for key customers, serving as their primary business-as-usual liaison for all LCH-related matters.
  • Collect and analyze customer feedback, advocating for change to drive improvements in our service offering and acting as the first point of contact via Service Cloud.
  • Collaborate with internal teams to ensure customer needs drive improvements and produce customer MI for senior management, highlighting engagement trends and member feedback.

Matching Summary

Provide dedicated account management for key customers, serving as their primary business-as-usual liaison for all LCH-related matters.

Skills & Requirements

Must-have

  • dedicated account management
  • customer feedback analysis
  • Salesforce CRM experience
  • external member communications
  • customer MI production

Nice-to-have

  • passion for customer service
  • relationship building skills
  • proactive engagement
  • emotional intelligence
  • driving self-sufficiency

Key Requirements

  • Proven account management experience
  • Focus on investment banking/buy side clients
  • Senior Associate career stage

Work Rights

Not specified

Tailored Resume

Cover Letter