Policy Specialist

39

Melbourne, Australia
Not specified; not specified; benefits include hea...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations

Job Summary

  • The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations.
  • Employees will support a diverse team in Melbourne with the flexibility to work from home up to 3 days per week.
  • The company offers comprehensive benefits including a corporate wellbeing program, generous discounts, and up to 16 weeks paid parental leave.

Matching Summary

The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Benefits include health insurance, gym membership, and incentive scheme

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills
  • Comfort working with systems and processes

Nice-to-have

  • Experience within workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Background in a regulated environment
  • Proven ability to prioritise competing deadlines

Key Requirements

  • Experience in debt collection environments
  • Knowledge of relevant legislation and compliance
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter