Młodszy Analityk / Młodsza Analityczka Ds. Obsługi Klienta

Citi Handlowy

Base: 57,672.00 zł - 80,600.00 zł annually; bonus:...
Hybrid
Experience in customer service or banking products
Fluent english communication skills
Analytical thinking for complex complaints
Citi Handlowy is seeking a Junior Analyst for Customer Service, specifically in the Complaints Team. The role involves handling inquiries from intermediary banks, collaborating with various bank departments, and requires strong analytical and communication skills

Job Summary

  • The role involves handling complaints from Loro clients (intermediary banks) and resolving erroneous client instructions.
  • Citi Handlowy offers a comprehensive benefits package including employer-funded pension contributions, private medical insurance, and life insurance.
  • Candidates will collaborate with advisors and operational units to ensure efficient and timely service for institutional clients.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Junior Analyst for Customer Service, specifically in the Complaints Team. The role involves handling inquiries from intermediary banks, collaborating with various bank departments, and requires strong analytical and communication skills.

Salary

Base: 57,672.00 zł - 80,600.00 zł annually; Bonus: Discretionary annual bonus available; Benefits: Comprehensive package including PPE, medical, life insurance, and cafeteria

Skills & Requirements

Must-have

  • Experience in customer service or banking products
  • Fluent English communication skills
  • Analytical thinking for complex complaints
  • Proficiency in Microsoft Office suite

Nice-to-have

  • Teamwork and relationship building skills
  • Commitment to professional development
  • High personal culture and communication
  • Interest in system improvement initiatives

Key Requirements

  • Experience in customer service
  • Knowledge of banking products
  • English language proficiency
  • Analytical problem-solving abilities

Work Rights

Not specified

Tailored Resume

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