Business Analyst

AIG

Atlanta, US
4 days onsite
Gcms platform support
Global complaints management system
Cognos or powerbi knowledge
AIG is seeking a Business Analyst for their Atlanta office, requiring four days per week on-site presence. The role involves supporting the Global Complaints Management System (GCMS), leading system enhancements, and collaborating with various stakeholders to drive business improvements

Job Summary

  • The GCMS Platform Support Lead is the primary contact between the business user community and IT and acts as key facilitator in assuring business users’ priorities are met through ongoing platform maintenance and enhancements.
  • Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

AIG is seeking a Business Analyst for their Atlanta office, requiring four days per week on-site presence. The role involves supporting the Global Complaints Management System (GCMS), leading system enhancements, and collaborating with various stakeholders to drive business improvements.

Skills & Requirements

Must-have

  • GCMS Platform Support
  • Global Complaints Management System
  • Cognos or PowerBI knowledge
  • IT and business user liaison
  • platform maintenance and enhancements
  • process methodology and data application

Nice-to-have

  • excited with change
  • data driven decision maker
  • proactive issue management
  • navigate through organization
  • customer experience enhancement

Key Requirements

  • 3+ years experience as Business Analyst or Product Owner
  • Insurance experience strongly preferred
  • Knowledge of PowerBI or Cognos required

Work Rights

Not specified

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