Payment Processing Associate, Operations

Workatwestern

Santa Ana, Costa Rica
**
High-volume call center experience
Customer service operations
Database and customer maintenance
** The Payment Processing Associate role at Western Union's Santa Ana, Costa Rica office involves supporting financial operations, managing agent inquiries, and ensuring compliance while working in a hybrid environment. Candidates should have customer service experience, attention to detail, and the ability to work weekends. **

Job Summary

  • This role is responsible for supporting the NAM region by reducing the company’s financial risk ensuring timely recovery of funds and maintaining strong working relationships with agents to support business continuity.
  • Responsibilities include A/R reviews, database and customer maintenance, negotiation of settlements, discrepancy resolution, and management reporting.
  • You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Matching Summary

Match Score: 75

** The Payment Processing Associate role at Western Union's Santa Ana, Costa Rica office involves supporting financial operations, managing agent inquiries, and ensuring compliance while working in a hybrid environment. Candidates should have customer service experience, attention to detail, and the ability to work weekends. **

Skills & Requirements

Must-have

  • High-volume call center experience
  • Customer service operations
  • Database and customer maintenance
  • Discrepancy resolution
  • Computerized data-entry applications
  • Call-handling applications

Nice-to-have

  • Financial Services industry experience
  • Basic knowledge of company products
  • Inclusive culture
  • Honoring employee identity

Key Requirements

  • High school diploma required
  • 1-2 years experience
  • English B2 minimum
  • Work weekend shifts
  • Intermediate Excel skills preferred

Work Rights

Not specified

Tailored Resume

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