Senior Customer Service Representative

NXP USA INC.

Bachelor's degree in business or operations
3-5 years order management experience
Strong sap erp system expertise
The role involves processing complex customer orders and coordinating with logistics and supply chain teams to resolve blocks

Job Summary

  • The role involves processing complex customer orders and coordinating with logistics and supply chain teams to resolve blocks.
  • Candidates must serve as a key user for OM systems like SAP and participate in system validation and process mapping.
  • The position requires training new CSR team members and recommending process improvements to reduce errors and cycle time.

Matching Summary

The role involves processing complex customer orders and coordinating with logistics and supply chain teams to resolve blocks.

Skills & Requirements

Must-have

  • Bachelor's degree in business or operations
  • 3-5 years order management experience
  • Strong SAP ERP system expertise
  • Fluent English communication skills
  • High attention to detail and problem solving

Nice-to-have

  • Good Mandarin language skills
  • Experience with UAT cycles
  • Continuous improvement project support
  • Mentoring new team members

Key Requirements

  • Bachelor's degree required
  • 3-5+ years of relevant experience
  • Fluent English essential
  • SAP experience preferred

Work Rights

Not specified

Tailored Resume

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