Customer Care Associate, Redi Carpet - Philadelphia, Pa

hdsupplysolutions.ca

Philadelphia, PA, US
Respond to customer inquiries via phone and email
Knowledge of 20,000 products and catalogues
Resolve customer issues and credit concessions
The role involves providing customer service by responding to inquiries regarding product selection, services, and issues

Job Summary

  • The role involves providing customer service by responding to inquiries regarding product selection, services, and issues.
  • Associates are responsible for managing knowledge of 20,000 products and three catalogues while handling order requests.
  • The position requires resolving customer issues, including issuing credit concessions, under close supervision.

Matching Summary

The role involves providing customer service by responding to inquiries regarding product selection, services, and issues.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone and email
  • Knowledge of 20,000 products and catalogues
  • Resolve customer issues and credit concessions

Nice-to-have

  • Facilitate profitable growth through sales initiatives
  • Research and suggest alternative products
  • Adhere to department incentive programs

Key Requirements

  • HS Diploma or GED strongly preferred
  • 0-2 years of experience in area of responsibility

Work Rights

Not specified

Tailored Resume

Cover Letter