High Touch Implementation Specialist - Americas - Pst

Ashby

Remote
Remote
End-to-end implementation management
B2b saas implementation experience
Customer relationship building
Ashby is seeking a High Touch Implementation Specialist to manage and execute the implementation of their solutions for mid-market and smaller enterprise customers. The role is remote and focuses on delivering a positive customer experience while ensuring timely project execution

Job Summary

  • Manage and execute the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers, ensuring a positive customer experience and expedited time to value.
  • As a founding member of the High Touch Implementation team, you will have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.
  • Competitive compensation is offered with a 10-year exercise window for stock options, unlimited PTO with four weeks recommended, and twelve weeks of fully paid family leave in the US.

Matching Summary

Match Score: 85

Ashby is seeking a High Touch Implementation Specialist to manage and execute the implementation of their solutions for mid-market and smaller enterprise customers. The role is remote and focuses on delivering a positive customer experience while ensuring timely project execution.

Skills & Requirements

Must-have

  • End-to-end implementation management
  • B2B SaaS implementation experience
  • Customer relationship building
  • Change management processes
  • Technical proficiency with SaaS systems
  • Cross-functional collaboration

Nice-to-have

  • Continuous Improvement mindset
  • Voice of the customer advocate
  • Data-driven decision making
  • Coaching and enablement skills
  • Adaptable in fast-paced environments

Key Requirements

  • Extensive experience leading implementation projects
  • Experience with complex, multi-module SaaS systems
  • Experience navigating change management processes
  • Ability to advise on software best practices
  • Critical thinking and solutions orientation
  • Clear communication and active listening skills
  • Detail-oriented and technically proficient

Work Rights

Not specified

Tailored Resume

Cover Letter