Call Center Agent | Patient Contact Center| Full Time | Days

Capital Region Health Care Corporation

Concord, US
On-site
Scheduling appointments
Updating insurance information
Assisting patients with medication refills
Capital Region Health Care Corporation is seeking a full-time Call Center Agent to provide essential customer service, including scheduling appointments and assisting patients. The ideal candidate will have strong communication skills and the ability to thrive in a high-volume call environment

Job Summary

  • The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
  • Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
  • The employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak.

Matching Summary

Match Score: 85

Capital Region Health Care Corporation is seeking a full-time Call Center Agent to provide essential customer service, including scheduling appointments and assisting patients. The ideal candidate will have strong communication skills and the ability to thrive in a high-volume call environment.

Skills & Requirements

Must-have

  • scheduling appointments
  • updating insurance information
  • assisting patients with medication refills
  • high call volume environment
  • strong computer and keyboard skills

Nice-to-have

  • knowledge of medical office operations
  • familiarity with medical terminology
  • patient centered medical home support

Key Requirements

  • High School degree or GED
  • Demonstrated customer service ability
  • Excellent communication skills
  • Ability to problem solve
  • Demonstrates accuracy and attention to detail
  • Ability to thrive in a self-directed work environment
  • Ability to handle a high call volume environment
  • Strong computer and keyboard skills

Work Rights

Not specified

Tailored Resume

Cover Letter