Digital Services Hotline Technician

BW Converting Solutions

Fulda, Germany
On-site
Technical knowledge
Customer issue resolution
Field service support
BW Converting Solutions is seeking a Digital Services Hotline Technician to provide technical support for their product lines, focusing on customer issue resolution and technology testing. The ideal candidate should have a background in electro-mechanical fields and experience in machine troubleshooting, with an emphasis on customer-centric solutions

Job Summary

  • The hotline technician will utilize technical knowledge to support at least one product line by responding to and resolving customer issues as well as supporting service techs in the field.
  • Engage in the evaluation, implementation, and testing of new technology, and assist in the development of proactive services.
  • Review customer data routinely and react to alarms, investigate customer downtime, develop insights and provide actions for customers for improved productivity and efficiencies.

Matching Summary

Match Score: 85

BW Converting Solutions is seeking a Digital Services Hotline Technician to provide technical support for their product lines, focusing on customer issue resolution and technology testing. The ideal candidate should have a background in electro-mechanical fields and experience in machine troubleshooting, with an emphasis on customer-centric solutions.

Skills & Requirements

Must-have

  • technical knowledge
  • customer issue resolution
  • field service support
  • new technology testing
  • proactive service development
  • PLC, drive, and HMI troubleshooting
  • VPN troubleshooting
  • controls and processes expertise

Nice-to-have

  • customer-centric solutions
  • continuous improvement
  • voice of the customer
  • safety environment

Key Requirements

  • Associate degree in electro-mechanical, electrical design, process, or related field and three years of machine troubleshooting experience
  • High school diploma and three years of machine troubleshooting experience
  • Expert in controls and processes for one product line
  • Proficient in product line technology (software and process)
  • Proficient in mechanical, pneumatic, and control systems
  • Ability to travel at least 10%

Work Rights

Not specified

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