The Customer Experience (CX) Representative manages a portfolio of customer accounts, focusing on daily collection efforts and resolving issues related to billing, pricing, and cash applications
Job Summary
The Customer Experience (CX) Representative manages a portfolio of customer accounts, focusing on daily collection efforts and resolving issues related to billing, pricing, and cash applications.
This role requires effectively supporting the Division's collection goals while ensuring quality customer service and adhering to company policies and procedures.
Airgas offers a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Matching Summary
The Customer Experience (CX) Representative manages a portfolio of customer accounts, focusing on daily collection efforts and resolving issues related to billing, pricing, and cash applications.
Skills & Requirements
Must-have
daily collection efforts
resolving billing issues
cash applications
customer service
credit risk identification
time-sensitive collection efforts
research and understand information
Nice-to-have
collaborative and non-adversarial approaches
financially oriented customer service
bilingual (Spanish) a plus
Key Requirements
High school diploma or equivalent
Ability to manage multiple priorities
Some commercial collection experience
Experience with SAP and/or ERP systems
Basic Excel/Google Sheets experience
Proven track record of success in prior collection roles