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The position of CRM & SFE Manager at 29 involves overseeing CRM capabilities and Sales Force Effectiveness (SFE) processes to enhance commercial execution and user adoption across various markets. The role requires strong collaboration with commercial teams, governance of data quality, and a focus on continuous improvement within CRM systems.
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Job Summary
The role is accountable for system reliability, data quality, and user adoption across assigned markets to ensure compliant CRM use.
You will coordinate cross-market SFE cycles including segmentation, targeting, and incentive guardrails while maintaining the governance framework.
This position serves as the single point of accountability for CRM and SFE, partnering closely with commercial teams and key stakeholders.
Matching Summary
Match Score: 75
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The position of CRM & SFE Manager at 29 involves overseeing CRM capabilities and Sales Force Effectiveness (SFE) processes to enhance commercial execution and user adoption across various markets. The role requires strong collaboration with commercial teams, governance of data quality, and a focus on continuous improvement within CRM systems.
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Skills & Requirements
Must-have
CRM administration experience
Sales Force Effectiveness cycles
Data governance and quality
Stakeholder management skills
Multi-channel engagement planning
Nice-to-have
Biopharmaceutical industry background
Continuous process improvement mindset
Coaching and analytical focus
MarTech certification preferred
Omnichannel workflow knowledge
Key Requirements
Degree in Business, Marketing, IT, or Data Analytics
Proven experience in CRM administration (Salesforce or Veeva)
Experience in commercial operations or MarTech roles