Senior Product Manager Knowledge (sanctions, Screening, Gco, Lea)

CommBank

Not specified in the job description.
Knowledge management
Product delivery
Content creation and management
CommBank is seeking a Senior Product Manager for its Financial Crime Operations Strategy and Performance team to oversee the development and governance of strategic initiatives. The role involves translating customer needs into product requirements, managing knowledge assets, and leveraging AI technologies to improve customer experiences and operational efficiency

Job Summary

  • Your role as Senior Product Manager (GCO, Screening, LEA, Offboarding) involves being the content owner for customer-facing collateral, ensuring accuracy, relevance, and alignment with business requirements.
  • You will validate AI-generated outputs to ensure they meet quality standards and effectively support customer experience and operational efficiency.
  • The Strategy & Performance (S&P) function supports Financial Crime Operations to meet performance and quality objectives by setting strategic direction, defining performance targets, and providing core enablement functions.

Matching Summary

Match Score: 85

CommBank is seeking a Senior Product Manager for its Financial Crime Operations Strategy and Performance team to oversee the development and governance of strategic initiatives. The role involves translating customer needs into product requirements, managing knowledge assets, and leveraging AI technologies to improve customer experiences and operational efficiency.

Skills & Requirements

Must-have

  • Knowledge management
  • Product delivery
  • Content creation and management
  • Customer-facing collateral
  • AI-enabled change
  • UX principles
  • Human-centred design

Nice-to-have

  • Strategic thinking
  • Hands-on execution
  • Collaborative problem-solving
  • Passion for learning experiences

Key Requirements

  • Proven experience in knowledge management
  • Strong background in content strategy
  • Experience leading technology and AI-enabled change
  • Skilled in applying UX principles
  • Strong leadership and stakeholder engagement skills

Work Rights

Not specified

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