7+ years professional experience in customer success
Experience managing enterprise accounts with multi-million arr
Strong written and oral presentation skills for c-level engagement
Workato delivers enterprise infrastructure for the agentic era, helping enterprises unify data, applications, processes, and AI into a single governed platform
Job Summary
Workato delivers enterprise infrastructure for the agentic era, helping enterprises unify data, applications, processes, and AI into a single governed platform.
The Enterprise Customer Success Manager will serve as a trusted advisor and advocate liaison between customers and internal teams including Sales, Product, and Professional Services.
The role requires developing strategic relationships with senior executives to drive adoption, assess value received, and assist in revenue expansion while ensuring customer satisfaction.
Matching Summary
Workato delivers enterprise infrastructure for the agentic era, helping enterprises unify data, applications, processes, and AI into a single governed platform.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years professional experience in customer success
Experience managing enterprise accounts with multi-million ARR
Strong written and oral presentation skills for C-level engagement
Deep understanding of integration and business automation domains
Track record of increasing adoption and revenue retention
Nice-to-have
Prior experience in hyper-growth horizontal SaaS or iPaaS companies
Background as Senior Member of SI or consulting firms
Experience leading digital transformation initiatives
Knowledge of HR, Finance, Marketing, and Sales processes
Ability to foster communities of champions across large organizations
Key Requirements
BS degree or equivalent education
7+ years of relevant professional experience
Proven track record with Forbes Global 2000 companies
Experience with account ARR ranging from $200k to multi-million