Technical Support Engineer

Cencora

Remote, United Kingdom
**
Sql server troubleshooting
Database support
Azure incident investigation
** Cencora is seeking a remote Technical Support Engineer to provide customer-facing technical support primarily focused on SQL Server troubleshooting and database management. The role involves managing escalated tickets, collaborating with various teams, and requires a strong background in SQL, Azure, and technical problem-solving. **

Job Summary

  • Our team members are at the heart of everything we do, united in our responsibility to create healthier futures.
  • This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business.
  • We’re looking for a Technical Support Engineer to manage and resolve tickets escalated from 1st Line/Support on a 12 month fixed term contract.

Matching Summary

Match Score: 75

** Cencora is seeking a remote Technical Support Engineer to provide customer-facing technical support primarily focused on SQL Server troubleshooting and database management. The role involves managing escalated tickets, collaborating with various teams, and requires a strong background in SQL, Azure, and technical problem-solving. **

Skills & Requirements

Must-have

  • SQL Server troubleshooting
  • database support
  • Azure incident investigation
  • log analysis
  • New Relic and Opsgenie monitoring
  • remote customer support

Nice-to-have

  • Java troubleshooting
  • JavaScript and HTML understanding
  • API testing with Postman
  • software development lifecycle understanding
  • TCP/IP fundamentals

Key Requirements

  • 12 month Fixed Term Contract
  • Strong Microsoft SQL Server experience
  • Experience with monitoring and alerting tools
  • Experience writing technical documentation
  • Experience with Change Management practices

Work Rights

Not specified

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