The role is responsible for managing all operational aspects of key accounts to deliver excellent client service across practice areas and regions
Job Summary
The role is responsible for managing all operational aspects of key accounts to deliver excellent client service across practice areas and regions.
The post holder will lead continuous improvement activities, ensuring compliance with KPIs, SLAs, and regulatory obligations while acting as a key interface for the Key Account Relationship Partner.
Candidates must have demonstrable experience in producing and analyzing data to identify performance issues and possess excellent knowledge of insurance litigation processes.
Matching Summary
The role is responsible for managing all operational aspects of key accounts to deliver excellent client service across practice areas and regions.
Skills & Requirements
Must-have
Insurance litigation process knowledge
Data analysis and MI reporting
Client SLA and contract management
E-billing process management
Stakeholder relationship management
Continuous improvement leadership
Nice-to-have
Creative problem solving skills
Strong presentation abilities
Collaborative team working style
Proactive initiative driving
Knowledge sharing mindset
Key Requirements
Excellent verbal and written communication skills
Demonstrable experience in data analysis
Excellent knowledge of insurance litigation processes
Proven track record in continuous improvement environments