Kimberly-Clark is seeking an Associate Director for Infrastructure End User Services to lead the strategy and operations of their global end user services division. The ideal candidate will have over 10 years of IT Infrastructure leadership experience and a deep understanding of the Microsoft ecosystem, particularly in managing global environments
Job Summary
Define and execute the end-user services strategy aligned with digital workplace, infrastructure, and security roadmaps.
Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
Matching Summary
Match Score: 85
Kimberly-Clark is seeking an Associate Director for Infrastructure End User Services to lead the strategy and operations of their global end user services division. The ideal candidate will have over 10 years of IT Infrastructure leadership experience and a deep understanding of the Microsoft ecosystem, particularly in managing global environments.
Salary
Base: 157.720 – 194.760 USD; Bonus/Equity: eligibility for a target bonus; Benefits: comprehensive benefits suite, 401(k) and Profit Sharing plan
Skills & Requirements
Must-have
End user services strategy
Global service standards and operating models
End-to-end service delivery ownership
Managed service provider relationships
Microsoft ecosystem expertise
Citrix / VDI solutions experience
Nice-to-have
Performance culture fueled by caring
Commitment to sustainability and inclusion
Employee wellbeing and career development
Key Requirements
10+ years IT Infrastructure / End User Services leadership
Proven experience managing global environments
Deep knowledge of Microsoft ecosystem
Microsoft Contracting experience
Experience with Citrix / VDI solutions
Baseline Networking knowledge
Experience supporting desktop services and Jamf
Experience with mergers & acquisitions
Ability to lead contractual negotiations with Microsoft