AURIONPRO MARKET SYSTEMS PTE. LTD. is seeking an experienced IT Technical Service Desk Support Engineer with 2-5 years of experience in providing end-user support, particularly within the Windows ecosystem. The role involves troubleshooting hardware and software issues, managing incidents through ticketing systems, and maintaining IT operations for both onsite and remote users
Job Summary
The role involves providing L1/L2 support for Windows OS, Office 365, VPN, Teams Telephony, and mobile devices.
Candidates will manage incidents through ticketing tools and utilize remote support applications like SCCM and Quick Assist.
The position requires coordinating with vendors and internal IT teams while maintaining documentation and following ITIL processes.
Matching Summary
Match Score: 85
AURIONPRO MARKET SYSTEMS PTE. LTD. is seeking an experienced IT Technical Service Desk Support Engineer with 2-5 years of experience in providing end-user support, particularly within the Windows ecosystem. The role involves troubleshooting hardware and software issues, managing incidents through ticketing systems, and maintaining IT operations for both onsite and remote users.
Skills & Requirements
Must-have
2-5 years service desk experience
Windows OS and Office 365 support
Active Directory user management
SCCM and Quick Assist usage
Hardware troubleshooting and replacement
Nice-to-have
Flexible to work in support shifts
Eager to learn new technologies
Good stakeholder management skills
Key Requirements
2-5 years of experience in service desk support
Experience with Microsoft System Center Configuration Manager (SCCM)