Client Advocate

SunLife

Multiple Locations
Base: 58,800-88,200 usd; bonus/equity: discretiona...
Customer inquiry resolution
Crm activity tracking
Root cause analysis
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need

Job Summary

  • Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.
  • This role supports clients working on Pacific Standard Time and involves ownership of customer issues from intake through resolution, coordinating with back office teams and tracking activities in CRM.
  • Sun Life offers comprehensive benefits including paid family leave, medical coverage, retirement plans, and fosters an inclusive and collaborative work environment recognized as a top employer.

Matching Summary

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.

Salary

Base: 58,800-88,200 USD; Bonus/Equity: Discretionary annual incentive award; Benefits: Comprehensive benefits including paid leave and retirement plans

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • CRM activity tracking
  • Root cause analysis
  • Fast paced environment
  • Service issue responsiveness
  • Cross-functional coordination

Nice-to-have

  • Continuous improvement mindset
  • Active listening skills
  • Team support flexibility
  • Service oriented professional approach
  • Ability to influence processes

Key Requirements

  • Bachelor's degree preferred
  • 5+ years client facing experience
  • Thorough understanding of contract provisions
  • Ability to work standard hours through 5PM PST

Work Rights

Not specified

Tailored Resume

Cover Letter