Client Service Representative [hourly]

CIBC

Niagara Falls, Canada
Base: competitive salary; bonus/equity: incentive ...
Client account management
Financial product knowledge
Client issue resolution
As a Client Service Representative, you’ll be the first line of support helping clients with their day-to-day banking needs and connecting them with the right team members to reach their financial goals

Job Summary

  • As a Client Service Representative, you’ll be the first line of support helping clients with their day-to-day banking needs and connecting them with the right team members to reach their financial goals.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, an employee share purchase plan, vacation offerings, wellbeing support, and a social recognition program called MomentMakers.
  • The company fosters an inclusive environment where all team members and clients feel like they belong and supports employee growth through initiatives like Purpose Day, a paid day off dedicated to personal development.

Matching Summary

As a Client Service Representative, you’ll be the first line of support helping clients with their day-to-day banking needs and connecting them with the right team members to reach their financial goals.

Salary

Base: Competitive salary; Bonus/Equity: Incentive pay; Benefits: Banking benefits, pension plan, share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Client account management
  • Financial product knowledge
  • Client issue resolution
  • Transaction services
  • Digital literacy
  • Flexible work hours
  • On-site full-time work

Nice-to-have

  • Goal oriented
  • Passionate about people
  • Strong sense of curiosity
  • Respect and authenticity
  • Teamwork and accountability
  • Technology expertise
  • Relationship building

Key Requirements

  • Legally eligible to work in Canada
  • Flexible to work evenings and weekends
  • Ability to work at multiple banking centres
  • Full-time on-site availability

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter