User Support Analyst - Ehra - Early Career

deq.nc.gov

Raleigh, North Carolina, US
$65,607 - $98,412; not specified; not specified py
Hybrid (weekly onsite work required)
Troubleshooting hardware and software
Incident and request management
Technical support for desktops and laptops
The North Carolina Department of Information Technology is seeking a User Support Analyst for an early-career role that provides technical support for various IT-related issues. This hybrid position requires a commitment to weekly onsite work and is ideal for recent graduates or individuals transitioning into IT

Job Summary

  • The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions.
  • The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware.
  • The Early Career Associate Program is ideal for recent graduates, early-career professionals, or those looking to transition to a new career seeking broad exposure to state IT operations.

Matching Summary

Match Score: 75

The North Carolina Department of Information Technology is seeking a User Support Analyst for an early-career role that provides technical support for various IT-related issues. This hybrid position requires a commitment to weekly onsite work and is ideal for recent graduates or individuals transitioning into IT.

Salary

$65,607 - $98,412; Not specified; Not specified

Skills & Requirements

Must-have

  • Troubleshooting hardware and software
  • Incident and request management
  • Technical support for desktops and laptops
  • User support for Public Safety and DAC

Nice-to-have

  • Customer service protocols
  • Microsoft Office suite proficiency
  • Ability to convey technical issues clearly

Key Requirements

  • Bachelor’s degree in computer science or IT related field + 1 year IT experience
  • Associate degree in computer science or IT related field + 2 years IT experience
  • High school diploma + 4 years IT experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter