This role leads a team of frontline Customer Service Representatives responsible for delivering high-quality service across inbound calls and digital channels
Job Summary
This role leads a team of frontline Customer Service Representatives responsible for delivering high-quality service across inbound calls and digital channels.
The Contact Center Manager is accountable for team performance, coaching effectiveness, and operational execution while fostering a culture of continuous improvement.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer that supports Veterans.
Matching Summary
This role leads a team of frontline Customer Service Representatives responsible for delivering high-quality service across inbound calls and digital channels.
Skills & Requirements
Must-have
2+ years management experience
5+ years technical experience
Experience with annuities products
Knowledge of financial services
Drive results on contact center metrics
Nice-to-have
Bachelor's degree preferred
Knowledge of tax implications
Strategic partnership skills
Inclusive work environment culture
Military friendly employer
Key Requirements
Minimum 2 years management/supervisory experience
5+ years technical experience required
Experience with annuities and/or financial services products required
Bachelor's degree or equivalent experience preferred