The Patient/Family Relations Specialist is responsible for overseeing all patient/family relations efforts, acknowledging and responding to patient/family concerns and complaints in a compassionate, supportive, and timely manner
Job Summary
The Patient/Family Relations Specialist is responsible for overseeing all patient/family relations efforts, acknowledging and responding to patient/family concerns and complaints in a compassionate, supportive, and timely manner.
The role fosters teamwork and partnerships between hospital staff, physician and department leaders, Safety, Risk, and Compliance to ensure responses are patient/family centric.
Mass General Brigham relies on a wide range of professionals to advance our mission, supporting patient care, research, teaching, and community service, striving to provide exceptional care.
Matching Summary
The Patient/Family Relations Specialist is responsible for overseeing all patient/family relations efforts, acknowledging and responding to patient/family concerns and complaints in a compassionate, supportive, and timely manner.