You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values
Job Summary
You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values.
The role will require you to work collaboratively and strategically within your peer group and be a strong team player, ensuring robust operational controls and claims governance, as well as providing technical support and sound claims handling judgement to adjusters and ensuring outstanding customer service at all times.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Matching Summary
You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values.
Skills & Requirements
Must-have
Complex Motor Claims Handling
Team Leadership and Motivation
Operational Controls and Governance
Stakeholder Relationship Management
Customer Service Excellence
Nice-to-have
Continuous Improvement Culture
Talent Development and Performance Feedback
Collaborative Strategic Thinking
Promoting Inclusion and Belonging
Key Requirements
Technical knowledge of Casualty Motor claims
Experience handling claims up to $500,000 USD
Knowledge of Pre-Action Protocols for Motor Claims
Legislative/statutory framework governing motor claims