This role blends commercial ownership across renewals and expansion with hands-on customer success execution, including enablement, adoption, issue triage, and relationship management
Job Summary
This role blends commercial ownership across renewals and expansion with hands-on customer success execution, including enablement, adoption, issue triage, and relationship management.
You will own retention and renewals, drive expansion revenue, own the customer relationship, provide commerce-aware support and escalation management, and operate your book of business.
The company values ownership, urgency, curiosity, and a strong bias for action, and embraces AI as a force multiplier.
Matching Summary
This role blends commercial ownership across renewals and expansion with hands-on customer success execution, including enablement, adoption, issue triage, and relationship management.
Skills & Requirements
Must-have
Own retention and renewals
Drive expansion revenue
Own the customer relationship
Commerce-aware support and escalation management
Operate your book of business
Commerce Expertise
Nice-to-have
AI as a force multiplier
High-performance team
Ownership, urgency, curiosity, bias for action
Key Requirements
3 to 8 years experience in Account Management, Customer Success, or post-sale ownership
Strong customer-facing skills
Comfort owning revenue outcomes
Commerce fluency and understanding of ecommerce operations and systems