Service Transition Manager

SJ Group

Not specified
10+ years experience in bpo environment
Service design and transition process expertise
Stakeholder management across delivery organizations
SJ Group is seeking a Service Transition Manager responsible for managing the transition and implementation of new services, ensuring adherence to service design and operational standards. The ideal candidate should have over ten years of experience in BPO/shared services environments, strong project management skills, and a proactive approach to problem-solving

Job Summary

  • The role involves establishing service definitions, support models, SLAs, and governance models for new services.
  • Candidates will act as the main point of contact leading transition initiatives and ensuring effective transfer to operations.
  • The company values talent, hard work, teamwork, and a fun workplace approach to solving problems creatively.

Matching Summary

Match Score: 85

SJ Group is seeking a Service Transition Manager responsible for managing the transition and implementation of new services, ensuring adherence to service design and operational standards. The ideal candidate should have over ten years of experience in BPO/shared services environments, strong project management skills, and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • 10+ years experience in BPO environment
  • Service Design and Transition process expertise
  • Stakeholder management across delivery organizations

Nice-to-have

  • Six Sigma belts or certifications preferred
  • Proactive problem-solving and change identification
  • Strong analytical and complexity management skills

Key Requirements

  • Bachelor's degree in relevant discipline
  • 10+ years hands-on experience in BPO/Shared Services
  • Strong project management framework knowledge

Work Rights

Not specified

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