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Fresenius Medical Care is seeking a Customer Support Technician in Lawrence, MA, to provide in-depth support for customer inquiries related to medical devices. The ideal candidate will possess strong customer service skills, technical knowledge, and the ability to handle confidential information, while also being open to working in a fast-paced environment.
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Job Summary
The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s).
The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis.
In this capacity, the Support Technician provides outstanding customer service through effective and timely communication.
Matching Summary
Match Score: 75
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Fresenius Medical Care is seeking a Customer Support Technician in Lawrence, MA, to provide in-depth support for customer inquiries related to medical devices. The ideal candidate will possess strong customer service skills, technical knowledge, and the ability to handle confidential information, while also being open to working in a fast-paced environment.
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Skills & Requirements
Must-have
resolve complex operational and technical issues
ensure data accuracy and integrity
maintain confidential patient information
maintain current knowledge of devices
provide backup support for diverse positions
act as a technical resource
Nice-to-have
strong relationships with internal/external customers
mentor other staff
Key Requirements
2 - 4 years' related experience
customer service, call center or clinical environment experience