Raona is seeking an IT Service Manager to lead their IT Managed Services team in Barcelona, Spain. The ideal candidate should have at least three years of experience in IT Service Management, strong leadership skills, and proficiency in English, while the position offers benefits like a permanent contract and flexible work options
Job Summary
Leading the operational management of the IT Managed Services team, ensuring service stability and effective workload coordination.
Monitoring service KPIs (SLAs, backlog, critical incidents) and identifying operational risks to propose corrective actions.
Leading regular service review meetings with clients, including English-speaking stakeholders, and reporting operational status to the IT Manager.
Matching Summary
Match Score: 85
Raona is seeking an IT Service Manager to lead their IT Managed Services team in Barcelona, Spain. The ideal candidate should have at least three years of experience in IT Service Management, strong leadership skills, and proficiency in English, while the position offers benefits like a permanent contract and flexible work options.
Skills & Requirements
Must-have
Operational management of IT Managed Services
Service stability and workload coordination
Monitoring service KPIs and SLAs
Client service review meetings
Professional English proficiency (B2)
Nice-to-have
ITIL knowledge or certification
Experience in Microsoft 365 environments
Experience with ticketing tools
Key Requirements
Minimum 3 years of experience in IT Service Management
Proven experience leading technical teams operationally