Director, Customer Success - Dach

Synthesia

London, United Kingdom
Competitive salary; stock options included; benefi...
Remote
German language proficiency required
Experience building cs org in high growth saas
Track record in hiring and managing teams
The role focuses on driving Annual Recurring Revenue by landing and expanding Enterprise customers in the DACH region while establishing trusted advisor relationships

Job Summary

  • The role focuses on driving Annual Recurring Revenue by landing and expanding Enterprise customers in the DACH region while establishing trusted advisor relationships.
  • Candidates will be responsible for recruiting, coaching, and retaining a high-performing team of Customer Success Managers to manage the largest accounts.
  • The company offers competitive salary, stock options, generous parental leave, private medical insurance, and significant opportunities for career growth in a fast-growing startup.

Matching Summary

The role focuses on driving Annual Recurring Revenue by landing and expanding Enterprise customers in the DACH region while establishing trusted advisor relationships.

Salary

Competitive salary; Stock options included; Benefits: Paid parental leave, Private Medical Insurance, Pension contribution

Skills & Requirements

Must-have

  • German language proficiency required
  • Experience building CS org in high growth SaaS
  • Track record in hiring and managing teams
  • Expertise in risk forecasting and growth identification
  • Proficiency with Salesforce Gong and Churnzero

Nice-to-have

  • Strong ownership and bias towards action
  • Ability to navigate cross-functional relationships
  • Excellent written and verbal communication skills
  • Eagerness to define the customer success function
  • Experience with PLG models

Key Requirements

  • Speak German fluently
  • Experience in B2B SaaS startup or scale-up environment
  • Proven track record in team management and recruitment
  • Based in London or remote within DACH region

Work Rights

Not specified

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