Delivers quality productivity and compliance kpi reports
Conduent Business Services is seeking a Senior Supervisor for Customer Experience in Pasay City, Philippines. The role involves managing a team, overseeing performance appraisals, training, and ensuring operational efficiency while fostering a culture of individuality and growth
Job Summary
The role involves supervising daily tasks of complex business, technical support, or production teams while setting priorities to ensure timely completion.
Candidates will be accountable for functional, operational, and program management, including managing hiring, termination, and training for at least three employees.
The position requires delivering quality, productivity, and compliance KPI reports while coaching front-line supervisors and engaging with clients for business updates.
Matching Summary
Match Score: 85
Conduent Business Services is seeking a Senior Supervisor for Customer Experience in Pasay City, Philippines. The role involves managing a team, overseeing performance appraisals, training, and ensuring operational efficiency while fostering a culture of individuality and growth.
Skills & Requirements
Must-have
Manages performance appraisals and pay reviews
Manages training for 3 or more employees
Delivers quality productivity and compliance KPI reports
Coaches front-line supervisors and tier 2 or 3 agents
Nice-to-have
Broad technical expertise and industry knowledge
Clear communication skills to handle sensitive issues
Ability to perform work unsupervised
Engages with the client for regular business updates
Key Requirements
Broad technical expertise and industry knowledge
Experience in functional operational and program management
Ability to make decisions based on policies and business plans