Customer Service Manager

Vytelle

Brisbane, Australia
Remote
Customer success management
Customer relationship building
Cross-functional team coordination
Lead the end-to-end customer journey for Vytelle ADVANCE services in Australia and New Zealand, focusing on customer retention and attraction

Job Summary

  • Lead the end-to-end customer journey for Vytelle ADVANCE services in Australia and New Zealand, focusing on customer retention and attraction.
  • Act as the critical link between customers, lab teams, operations, and commercial, ensuring customers feel heard, informed, and supported.
  • Drive process discipline, track key metrics, and conduct proactive outbound engagement to grow service demand and pipeline.

Matching Summary

Lead the end-to-end customer journey for Vytelle ADVANCE services in Australia and New Zealand, focusing on customer retention and attraction.

Skills & Requirements

Must-have

  • Customer success management
  • Customer relationship building
  • Cross-functional team coordination
  • CRM and ticketing systems
  • Customer retention strategies
  • Proactive customer engagement

Nice-to-have

  • Empathy and context sharing
  • Bias for action
  • Problem-solving in fast-paced environments
  • Contagious passion for customers
  • Teamwork and positive relationships

Key Requirements

  • Proven success in customer support role
  • Bachelor's degree or equivalent
  • Knowledge and use of customer service software
  • Ability to travel occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter