Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Ability to lift 40 lbs
Evening weekend holiday availability
The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort

Job Summary

  • The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.
  • Employees must be available to work evenings, weekends, and holidays as pets do not take days off.
  • Compensation starts at $15.00 per hour plus tips, with full-time benefits including medical, dental, vision, and 401K match.

Matching Summary

The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs
  • Evening weekend holiday availability
  • High school diploma or equivalent
  • Multi-line phone and POS systems

Nice-to-have

  • Previous training or mentoring experience
  • Retail background preferred
  • Passion for pets and animals
  • Cool under pressure in chaotic environments
  • Strong empathy and communication skills

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year in customer service role
  • Must be able to lift 40 lbs regularly

Work Rights

Not specified

Tailored Resume

Cover Letter