Analyst, Contact Center Communications (phl)-1

CLUB View

Philippines, Philippines
Fully remote
Advanced ms office skills
Autodialer and telephony technologies
Customer-focused and service-oriented
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands

Job Summary

  • Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
  • Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
  • Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

Matching Summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

Skills & Requirements

Must-have

  • Advanced MS Office skills
  • Autodialer and telephony technologies
  • Customer-focused and service-oriented
  • Collections industry knowledge
  • Regulatory environment knowledge
  • Advanced analytical skills

Nice-to-have

  • Good communication and interpersonal skills
  • Ability to efficiently multi-task
  • Detail oriented
  • Effectively manage time and resources
  • Highly collaborative

Key Requirements

  • Associates Degree required
  • Two years contact center experience
  • One year predictive dialer administration
  • One year consumer collection experience
  • Experience analyzing large data sets
  • VBA Coding preferred
  • MS Project preferred
  • SQL and/or SAS preferred
  • Relational database experience preferred
  • BI reporting experience preferred
  • Oracle experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter