Director, Product Management (customer Experience)

Coupang Inc

Seoul, South Korea
On-site
7+ years product management experience
3+ years ai/ml and b2c experience
Deep understanding of generative ai and llms
The role involves defining and executing the product vision for LLM-based CX in the core customer journey of the Coupang App

Job Summary

  • The role involves defining and executing the product vision for LLM-based CX in the core customer journey of the Coupang App.
  • Candidates will lead end-to-end product development for AI-powered tools that automate and personalize the customer experience.
  • Coupang offers a startup culture with the resources of a large global public company, fostering bold and ambitious growth.

Matching Summary

The role involves defining and executing the product vision for LLM-based CX in the core customer journey of the Coupang App.

Skills & Requirements

Must-have

  • 7+ years product management experience
  • 3+ years AI/ML and B2C experience
  • Deep understanding of generative AI and LLMs
  • Experience with prompt engineering and model fine-tuning
  • Strong analytical skills and experimentation frameworks

Nice-to-have

  • Entrepreneurial mindset with bias for action
  • Passion for innovation and hands-on impact
  • Ability to influence across functions and levels
  • Knowledge of reinforcement learning and causal inference

Key Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, AI/ML, or related field
  • Proven track record of building and scaling AI-powered products
  • Familiarity with privacy, ethical AI, and data governance standards

Work Rights

Not specified

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