Coordinate service appointments and dispatch technicians
FERMAX ASIA PACIFIC PTE. LTD. is seeking a Service Co-Ordinator in Singapore to manage customer service operations, including preparing quotations, coordinating service appointments, and maintaining client relationships. The ideal candidate should have strong communication skills and experience in customer service, with a focus on process improvement
Job Summary
The role involves preparing quotations, maintenance checklists, and monthly reports for MCSTs while managing client relationships.
Candidates will coordinate service appointments, dispatch technicians, and program access cards to ensure timely service delivery.
The position requires maintaining accurate records of customer interactions and resolving issues promptly through the SRM system.
Matching Summary
Match Score: 75
FERMAX ASIA PACIFIC PTE. LTD. is seeking a Service Co-Ordinator in Singapore to manage customer service operations, including preparing quotations, coordinating service appointments, and maintaining client relationships. The ideal candidate should have strong communication skills and experience in customer service, with a focus on process improvement.
Skills & Requirements
Must-have
Prepare quotations and maintenance checklists
Program access cards and arrange delivery
Coordinate service appointments and dispatch technicians
Maintain accurate records using SRM system
Respond to customer inquiries via phone email or in-person
Nice-to-have
Identify opportunities for process improvement
Build positive relationships with clients
Stay up-to-date on product knowledge
Collaborate effectively with team members
Key Requirements
Experience with SRM systems
Ability to manage multiple service appointments
Strong communication skills for client interaction