Senior Manager, It Service Management

129

Base salary not specified; cash-based incentive pr...
**
10+ years it service management experience
Strong itil v3 or v4 knowledge
Incident change problem management oversight
** Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident and change management, and audit readiness. The ideal candidate should have extensive experience in ITSM practices, particularly ITIL, and strong leadership skills to drive continual improvement and data-driven decision-making. This position offers competitive compensation and comprehensive benefits. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance across the organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident and change management, and audit readiness. The ideal candidate should have extensive experience in ITSM practices, particularly ITIL, and strong leadership skills to drive continual improvement and data-driven decision-making. This position offers competitive compensation and comprehensive benefits. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • Incident Change Problem Management oversight
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity
  • Enterprise change control board management

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnering with Internal Audit and Security teams
  • Calm credible authority in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • Ability to lead through influence across technical teams

Work Rights

Not specified

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