Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed to be hybrid based on industry standards).
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management who will oversee ITIL-based governance and operational practices within the organization. The ideal candidate will possess extensive experience in ITSM, incident, change, and problem management, as well as knowledge of SOX compliance

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will oversee ITIL-based governance and operational practices within the organization. The ideal candidate will possess extensive experience in ITSM, incident, change, and problem management, as well as knowledge of SOX compliance.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, and 401(k) match

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility
  • Continuous improvement mindset in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Operations or Governance
  • Demonstrated experience with regulated IT controls and SOX
  • Proven ability to lead through influence across teams

Work Rights

Not specified

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