Technical Support Consultant

Harris Novum

Pune, India
Fully remote
Us healthcare domain knowledge
Application implementation or support experience
Patient care environments
Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements

Job Summary

  • Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
  • Document issues and customer requests, following standard operating procedures and meeting SLAs.
  • Develop training content for customers and support team members.

Matching Summary

Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.

Skills & Requirements

Must-have

  • US Healthcare domain knowledge
  • application implementation or support experience
  • patient care environments
  • problem-solving and troubleshooting skills
  • customer support skills
  • communication and time-management skills

Nice-to-have

  • fast learner in demanding environment
  • self-driven
  • mentoring junior team members
  • analyze clinical impact of issues

Key Requirements

  • Minimum 5 years' experience
  • supporting hospital/healthcare software
  • hospital experience as a clinician
  • Degree in healthcare or IT

Work Rights

Not specified

Tailored Resume

Cover Letter