Technical Response Manager

The Salvation Army Victoria ARC

Blackburn, VIC, Australia
Base: not specified; bonus/equity: not specified; ...
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Level 2 technical support leadership
Microsoft 365 and teams expertise
Vendor relationship management
** The Salvation Army is seeking a Technical Response Manager to lead Level 2 and Vendor Support functions, ensuring high-quality service delivery and continuous improvement. The ideal candidate will possess strong leadership skills, extensive IT service delivery experience, and a customer-centric approach, all while contributing to the organization's mission of positive social impact. **

Job Summary

  • This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery.
  • The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free and generous paid parental leave.
  • Candidates must have a Bachelor's degree in computer science or related field along with extensive experience in large enterprise IT service delivery.

Matching Summary

Match Score: 75

** The Salvation Army is seeking a Technical Response Manager to lead Level 2 and Vendor Support functions, ensuring high-quality service delivery and continuous improvement. The ideal candidate will possess strong leadership skills, extensive IT service delivery experience, and a customer-centric approach, all while contributing to the organization's mission of positive social impact. **

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: NFP salary packaging ($15,900 tax free); meals and entertainment benefit ($2,650)

Skills & Requirements

Must-have

  • Level 2 technical support leadership
  • Microsoft 365 and Teams expertise
  • Vendor relationship management
  • SLA and performance monitoring
  • ITIL practices implementation

Nice-to-have

  • Continuous improvement mindset
  • Knowledge base development skills
  • Strong stakeholder engagement
  • Customer-centric service delivery
  • Strategic IT roadmap contribution

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 5+ years of IT service delivery experience
  • National Criminal History Check required
  • Working with Children Check for child-facing roles

Work Rights

Not specified

Tailored Resume

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