Sr Business Analyst_4to6yrs Exp - Gurgaon - Servicenow

Gartner UK

Gurgaon, India
Not specified; not specified; world-class benefits...
Hybrid
4-6 years servicenow business analyst experience
Deep functional knowledge of itsm and itom
Experience with virtual agent and sam modules
Gartner UK is seeking a Senior Business Analyst with 4-6 years of experience, particularly in the ServiceNow platform, to bridge the gap between business stakeholders and technical teams. The role emphasizes expertise in ITSM, ITOM, Virtual Agent, and Software Asset Management, along with strong communication and Agile methodologies

Job Summary

  • The role focuses on delivering high-value ServiceNow solutions by acting as a bridge between business stakeholders and technical teams.
  • Candidates will lead requirement definition for key modules including ITSM, ITOM, Virtual Agent, and Software Asset Management while ensuring alignment with ITIL standards.
  • Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment that supports professional growth and collaboration.

Matching Summary

Match Score: 85

Gartner UK is seeking a Senior Business Analyst with 4-6 years of experience, particularly in the ServiceNow platform, to bridge the gap between business stakeholders and technical teams. The role emphasizes expertise in ITSM, ITOM, Virtual Agent, and Software Asset Management, along with strong communication and Agile methodologies.

Salary

Not specified; Not specified; World-class benefits and competitive compensation mentioned

Skills & Requirements

Must-have

  • 4-6 years ServiceNow Business Analyst experience
  • Deep functional knowledge of ITSM and ITOM
  • Experience with Virtual Agent and SAM modules
  • End-to-end implementation in at least two areas
  • Strong understanding of OOTB capabilities vs custom solutions
  • Familiarity with CMDB, workflows, and data models
  • Ability to translate business needs into functional requirements

Nice-to-have

  • Certified ServiceNow Administrator certification
  • Excellent communication skills with technical audiences
  • Intellectual curiosity and passion for technology
  • Ability to read basic ServiceNow configurations
  • Experience with Agile/Scrum delivery models
  • Strong time management and prioritization skills

Key Requirements

  • 4+ years experience as ServiceNow Business Analyst
  • Must have deep functional knowledge of ITSM, ITOM, Virtual Agent, SAM
  • Experience in end-to-end implementation or major enhancements
  • Strong understanding of ITIL processes and enterprise IT operations
  • Certified ServiceNow Administrator preferred

Work Rights

Not specified

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