The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes, driven by quality and measured via service-level agreements
Job Summary
The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes, driven by quality and measured via service-level agreements.
This role involves handling the standard order process, executing layout approval processes with internal stakeholders and customers, and participating in pre-delivery reviews.
KONE moves two billion people every day and is a global leader in the elevator and escalator industry, employing over 60,000 professionals worldwide.
Matching Summary
The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes, driven by quality and measured via service-level agreements.
Skills & Requirements
Must-have
High-quality documentation
Transactional, high-volume tasks
CAD, BIM or workflow tool expertise
Customer document approval processes
Contract technical validation reviews
Nice-to-have
Teamwork and collaborative culture
Innovative and collaborative working culture
Sustainability and ethical business practices
Open-minded leadership
Key Requirements
Proficiency in AutoCAD, Revit, and BIM software
Good understanding of documentation and workflow management
Ability to interpret customer tender requirements and architect drawings
Elevator business background or equivalent talent and knowledge on construction / engineering business (preferred)