Manage multiple priorities in fast-paced environment
Strong attention to detail and organizational skills
The role involves overseeing the performance of a team of agents through regular coaching, feedback, and quality assurance evaluations
Job Summary
The role involves overseeing the performance of a team of agents through regular coaching, feedback, and quality assurance evaluations.
Snap Finance offers generous paid time off, competitive medical, dental & vision coverage, and a 401K with company match.
Candidates must have consistent achievement of departmental KPI performance goals over the past 3 months and no corrective actions within the last 90 days.
Matching Summary
The role involves overseeing the performance of a team of agents through regular coaching, feedback, and quality assurance evaluations.
Skills & Requirements
Must-have
Effective communication with agents
Manage multiple priorities in fast-paced environment
Strong attention to detail and organizational skills
Proficiency with Microsoft Word and Excel
Consistent achievement of departmental KPI goals
Nice-to-have
Experience leading a Collections Team
Previous collections experience preferred
Ability to motivate and inspire peers
Value-based culture where growth opportunities are endless
Key Requirements
High school diploma or equivalent required
Minimum of 90 days in current role with no corrective actions
Flexibility to work evenings and weekends as needed