The Escalation Manager role acts as the incident commander to manage critical customer issues by timely engaging the required resources
Job Summary
The Escalation Manager role acts as the incident commander to manage critical customer issues by timely engaging the required resources.
The Manager will build strong relationships with customers, including the Support teams across all cloud products, the Customer Support team, the Engineering team, CSIRT, Sales, Consulting, QA, Program Management, and Product Management.
This role brings an operational focus on prevention; learning from cases and incidents, and partnering with other teams on initiatives that will reduce or eliminate impact to our customers.
Matching Summary
The Escalation Manager role acts as the incident commander to manage critical customer issues by timely engaging the required resources.
Salary
Base: $117,400 - $177,600 annually; Base: $140,900 - $193,700 annually in select cities; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program