Base: $20.34 - $27.12 hourly; bonus/equity: not sp...
Fully remote
Inbound and outbound collection calls
Mortgage delinquency resolution
Compliance with regulatory standards
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts while providing exceptional customer service
Job Summary
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts while providing exceptional customer service.
First American Financial embraces diversity, equity, and inclusion, fostering an authentic and inclusive workplace for all employees.
The role offers remote work with a pay range of $20.34 to $27.12 hourly and includes comprehensive benefits such as medical, dental, vision, 401k, PTO, and an employee stock purchase plan.
Matching Summary
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts while providing exceptional customer service.
Salary
Base: $20.34 - $27.12 Hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan
Skills & Requirements
Must-have
Inbound and outbound collection calls
Mortgage delinquency resolution
Compliance with regulatory standards
Customer service and dispute resolution
Negotiation and payment arrangement skills
Detailed documentation and record keeping
Nice-to-have
Call center experience
Ability to manage multiple priorities
Strong problem-solving skills
Collaborative work environment
Attention to detail
Active listening skills
Key Requirements
High School diploma or equivalent
1–3 years mortgage service experience
High-volume collections experience
Knowledge of Fair Debt Collection Laws and U.S. Bankruptcy Code