Patient Service Specialist - Agp

Cleveland Clinic Health System

Stow, Ohio, US
Onsite (10:00 am – 6:30 pm, monday through friday, with scheduled saturdays)
Patient registration and visit preparation
Telephone triage and insurance verification
Co-pay collection and record tracking
Cleveland Clinic Health System is seeking a Patient Service Specialist for its Stow Health and Wellness Center, focusing on providing exceptional patient experiences within a supportive healthcare environment. The ideal candidate will have relevant experience in patient registration or customer service and possess strong interpersonal skills to engage effectively with patients and their families

Job Summary

  • At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
  • Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
  • The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

Matching Summary

Match Score: 85

Cleveland Clinic Health System is seeking a Patient Service Specialist for its Stow Health and Wellness Center, focusing on providing exceptional patient experiences within a supportive healthcare environment. The ideal candidate will have relevant experience in patient registration or customer service and possess strong interpersonal skills to engage effectively with patients and their families.

Skills & Requirements

Must-have

  • Patient registration and visit preparation
  • Telephone triage and insurance verification
  • Co-pay collection and record tracking
  • Patient and visitor interaction
  • MyChart and Appointment Pass enrollment

Nice-to-have

  • Proactive patient experience
  • HEART model for issue resolution
  • Professional and welcoming environment
  • Medical terminology knowledge
  • Fast-paced environment navigation

Key Requirements

  • High School Diploma or GED and two years of experience
  • Associate’s Degree and one year of experience
  • Bachelor’s Degree
  • Working knowledge of PC window applications
  • Ability to perform basic math

Work Rights

Not specified

Tailored Resume

Cover Letter